Saturday, August 24, 2013

Airport Etiquette Tips from Frequent Fliers

My husband has been a business traveler for over 17 years, and his least favorite time to travel is the summer. The airport is packed with vacationers who don’t travel often and don’t understand the etiquette of air travel. So, in the spirit of business travelers everywhere, and with input from a group of business travelers I know, here are the top things business travelers wish vacationing folks knew about air travel.

Be prepared for security. The business travelers had a lot to say about people who do not understand the procedures at security. All passengers should check the TSA website regularly to better comprehend what cannot be carried through the security checkpoint. Vacationers also need to realize that certain items, such as belts and shoes, will have to be removed before passing through the metal detectors or body scanners. When in doubt, watch the business travelers in the security line, and follow their lead. That business traveler in front of you may be going through security for the fifth time that week, so don’t argue about removing your watch, just go with the flow. Also, the TSA agents don’t care if you miss your flight, so be sure to allow plenty of time.

Plan ahead for your children and keep them entertained
while flying.
Mind your children. Another oft-mentioned topic from the business travelers regarded children. Most business travelers like children. However, nothing upsets the flying experience like an unhappy child. Make sure you have plenty of supplies for your children. This includes snacks, entertainment, extra clothes, and all the baby gear that is required for the trip.

One business traveler told the tale of a baby with a diaper blow-out in the early portion of the flight. The mother didn’t have the required wipes and diapers to manage the situation which made the flight unpleasant for all the passengers. Plan ahead for your kids! Keep them happy, clean, and quiet for everyone’s sake.

Be aware of others. Air travel isn’t glamorous. It’s more like riding the city bus these days. Unless you’re flying first class, expect to be crowded and uncomfortable. Making it even worse is the lack of courtesy sometimes shown by other passengers. This includes pushing through the plane aisle to get off first, stowing many small bags in the overhead bins instead of under the seat, placing carry-on bags in the front instead of closer to the passenger’s actual seat, and crowding the jet way while waiting to pick up planeside-checked bags.

Other annoyances include travelers who throw their seats back as soon as they sit down and those who block the plane aisle to remove items from their carry-on bags while people are still boarding the plane. The use of headphones, or the lack thereof, garnered another honorable mention from the business traveler panel. Either headphones aren’t used at all, which means surrounding passengers are subjected to video game noise for the entire flight, or folks crank up the volume to disturbing levels.

One amusing anecdote from the business travelers involved PDA, personal displays of affection. Even though it might be your honeymoon, your fellow travelers don’t want to see this played out in an airplane seat or in the terminal waiting area. Keep your hands to yourself, please.

Be realistic. Delays happen. Weather happens. Luggage gets lost. You’re not the only one who’s being inconvenienced by these annoyances.  If you’re mad about a delayed or cancelled flight, think of the business traveler whose paycheck and livelihood may depend on making an appointment five states away. Realize that some people need to fly because it’s how they make their business work. While your vacation may be important to you, a delay in your plans only affects you and your family. A delay for the business traveler potentially means lost money.

Delayed Plane? It's bound to happen. Know the airline
policies and be realistic about compensation.
The business traveler panel discussed those passengers who become irate because the airline isn’t compensating them. The airlines aren’t required to pass out free flights every time a plane is delayed. The business travelers recommend studying airline policies regarding delays, cancellations, and lost luggage so that you won’t be surprised when you’re faced with an interruption in your plans. Understand that delays will happen. It’s inevitable.

In short, remember your fellow travelers when you’re flying. Common courtesies go a long way to making the trip more pleasant for everyone involved. Be prepared, be informed, and be flexible.

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